FAQs

Do I need to set up an account to be able to place an order?

Not at all. While nothing would make us happier than to have you join our 4KiX community, we like to give our customers options, so you can check out either as a guest or create an account. Either way, we will do our part to send happiness your way in a timely and fashionable fashion ☺ 


Is my personal information kept private and secure?

Yes, absolutely! We highly value privacy and security, and value you, our customer, above all, so please rest assured that your personal information is kept private and confidential, and at no time will it be shared with any third parties. If you would like more information, please read our Privacy Policy in full. 


How long does delivery take?

Within the US, delivery takes between 3-5 working days. For international deliveries, please allow between 5 and 7 working days. 


How can I track my orders?

Once an order has been placed, you will receive an email from us with the details of your order along with tracking information. You can use that to track your order. Account holders can also log into their account to track their orders via the website. 


How do I look after / clean my products?

Looking after your 4KiX is easy. If you swap them out frequently and want to give them a place to live when they’re not on your feet, we recommend keeping them in the pouch that they arrived in and finding a comfortable spot for them in your drawers or closet. To clean your 4KiX, prevention is the best medicine! We recommend using a protection spray before you wear them and in case you do need to wipe something away, use a white cloth or towel, wet it with some cold water, and gently dab the area you’d like to clean. Please note: your washcloth or towel should be white to avoid staining that may occur if using a colored cloth. 


How do I travel with my products? 

If you’re travelling with your 4KiX (and we highly recommend that you do ☺), simply place them in the pouch that they arrived in and pack them into your suitcase, preferably between clothing to provide some cushion. 


Which payment methods does 4KiX accept?

We accept all major credit and debit cards as well as payments via PayPal. All transactions are processed securely.   


Can I change my order once it has been placed?

At the moment we are only able to change orders and / or customer shipping and billing details prior to payment and dispatch. Should you wish to change or add items, you would need to place a new order and / or return the first order once received.

Do you accept returns, refunds, or exchanges?

We do indeed! So long as the product hasn’t been worn, and is still new and intact, it can absolutely be exchanged, refunded or returned within 30 days of receiving it. 


What if my order is faulty or damaged?

We stand behind our product, so of course, if it’s faulty or damaged, you can return it for a full refund and / or exchange. 


If I give 4KiX as a gift, can the person I gifted it to exchange or return it? 

Yes, our exchange policy applies to gifts as well. The recipient can either exchange for a different style or receive a credit note valid for one year.